Director of Payments

Job Description

Client Summary:

Provides award-winning software solutions tailored for dental practices
Offers high-level, responsive customer support
Enables comprehensive practice management, including:
- Patient scheduling
- Billing and payments
- Imaging integration
- Electronic record keeping

Position Responsibilities:

Provide strategic leadership across all payments operations, including underwriting, pricing, transaction monitoring, risk evaluation, compliance, and reporting
Design and implement scalable processes, policies, and systems that drive customer satisfaction while ensuring profitability and managing acceptable levels of risk
Work closely with management to analyze the client portfolio, looking for trends, insights and recommendation for optimization
Hire, manage, monitor, train and coach payment organization
Oversee and support teams responsible for payment compliance and regulatory adherence
Develop and refine underwriting models, pricing strategies, and risk frameworks
Monitor transaction activity and ensure robust controls are in place for fraud detection and risk management
Partner with product, engineering, and finance to optimize payment flows, improve margins, and align operations with product development
Ensure all payment practices meet applicable regulatory standards and internal risk requirements
Develop metrics and reporting tools to track performance, identify areas for improvement, and inform strategic decision-making

Experience & Skills:
Required Experience and Qualifications:

Proven leadership experience in payment operations, preferably at a SaaS, fintech, or payment company
Deep understanding of underwriting, pricing, payment risk and compliance in regulated environments
Strong analytical mindset with experience in using data to drive operational and strategic decisions
Familiarity with relevant payment and financial regulations ( PCI, AML, KYC, OFAC etc)
Excellent cross functional collaboration skills and experience managing teams across compliance, finance, and product
Passion for building efficient systems and continuously improving processes