Director of Patient Access Service Line

Job Description

Client Summary:

Integrated Revenue Cycle Partner: Offers strategic support to healthcare organizations seeking to enhance operational and financial outcomes.
Blended Delivery Model: Merges intelligent automation with a highly trained, professional workforce to support end-to-end revenue operations.
Client-Centric Services: Delivers customized services for a wide range of healthcare providers, including large systems and specialty groups.
Focus on Compliance & Efficiency: Aims to improve workflow efficiency, reduce revenue leakage, and uphold regulatory standards.
Global Scale: Operates with a sizable international team and supports diverse clients across multiple care settings and platforms.

Position Responsibilities:

Seeking a Director to lead and scale Patient Access solutions, reporting to the Executive Director of the broader service line
Responsible for developing go-to-market strategy, building service offerings, and aligning with company-wide growth goals
Owns delivery and expansion of patient access services and technology in partnership with Sales, Customer Success, and Operations
Acts as subject matter expert (SME) to support deal solutioning and drive automation and analytics in the service line
Accountable for revenue and profitability of new offerings launched
Interfaces with senior internal stakeholders and represents the solution externally with clients, investors, and at industry events
Leads external thought leadership efforts, in coordination with Marketing, through conferences, webinars, and published content

Experience & Skills:
Required Experience and Qualifications:

8+ years in consulting, including work with major firms; 2+ years in patient access preferred
Knowledge of RCM tech (e.g., prior auth automation, eligibility, insurance discovery)
Experience supporting sales efforts and structuring commercial solutions
Strategic understanding of the healthcare ecosystem, including RCM trends and vendor landscape
Global delivery experience and ability to drive transformation (Lean, Six Sigma, digitization)
Strong communicator with ability to engage C-level stakeholders and influence cross-functional teams
High emotional intelligence with leadership skills and a collaborative mindset
Financially savvy with P&L familiarity and strong analytical capabilities
Curious, market-aware, and proactive in shaping solutions and partnerships
Bachelor’s degree required

Compensation $130k-$160k, healthcare, dental, and vision coverage, in addition to our 401k plan with employer contribution, paid time off, and a rewards & recognition program