Morgan Consulting Resources, Inc. has been retained to conduct a search for the Director of Operations at Doctoroo. This is a fantastic opportunity to join an entrepreneurial company established in 2019 with a great culture and friendly work environment.

Location: This is an on-site role in Las Vegas, Nevada (1181 Grier Drive, Suite C, Las Vegas, NV 89119; near Harry Reid Airport).

About Doctoroo: Doctoroo is helping change the way in which healthcare is delivered to patients: Bringing Back the House Call. Our exciting and growing company is expanding our management team, as we focus on delivering high-quality health care, to patients in their own home.

Enjoy working in a progressive, fun work culture with efficient systems and technology. Our operations involve an interesting blend of medical care, 5-star customer service and logistics (i.e. dispatching dozens of two-person medical teams throughout each market).

The Doctoroo headquarters are based in Las Vegas. We have operations in Reno and are working on further expansion into other states. There will be some opportunity for travel, but the vast majority of work will be conducted in Las Vegas.

About This Role:

This role is suited for a hardworking, innovative and empathetic leader. doctoroo runs a highly efficient operation, with the highest quality medical care and service standards. The various sections of the business are diverse and involve managing a vibrant team, running a call center, logistics of running a mobile workforce, plus recruiting and retaining talent to assist with our rapid growth.

The ideal professional for the role is a hard-working operator with superb communication skills with a detail-oriented mindset. They should have prior experience in management, building successful teams, be tech savvy and have excellent people skills. The successful candidate will be working with a broad range of skill sets including executives, senior physicians, call center staff and EMTs. Strong leadership skills with a focus on creating a fun, positive and collaborative work environment are essential.

Doctoroo has many high value relationships with insurance companies and referral partners. Part of this role will be helping develop these relationships, create new business lines and keeping lines of communication and engagement open. As we grow into more markets there will be significant work in contract acquisitions and market development.

The team member should share Doctoroo’s passion for patient care and outstanding service. It is a prerequisite that the candidate has a background in medical workplaces and/or operations. Doctoroo is looking to expand from Las Vegas and Reno into new markets. This will represent excellent growth opportunities for the right candidate. The position will offer an opportunity to strategize with executive leadership in the development and promotion of new markets, programs and expansions. Individuals with a steady work history and those seeking a long-term career path are strongly encouraged to apply.

Job Responsibilities:

• Planning and monitoring the day-to-day running of business to ensure smooth progress
• Creates and implements office workflows, procedures, policies, and expanded capabilities
• Identifies inefficiencies and creates improved workflows
• Manages relationships/agreements with external partners/vendors
• Evaluates overall performance by gathering, analyzing and interpreting data and metrics
• Responsible for overseeing and managing Operations Managers in Las Vegas, Reno and future markets
• Responsible for overseeing and managing Center Manager and assisting with call center operations
• Responsible for overseeing and managing medical providers (for operational matters)
• Responsible for creating and overseeing Las Vegas medical provider schedule
• Responsible for Las Vegas medical provider recruitment
• Responsible for overseeing and managing medical coding
• Responsible for liaising with medical billing team
• Works in collaboration with the Chief Operating Officer on a wide range of varied, miscellaneous projects
• Handles special projects as requested
• Acts as duty manager as scheduled to oversee operations
• Other duties as assigned by Chief Executive Office and Chief Operating Officer

Skills & Requirements:

• A passion for outstanding patient care and customer service
• A passion for creating a fun, positive and collaborative work environment
• Strong leadership abilities that enable effective teamwork
• Excellent communication skills, both written and verbal
• Ability to thrive in a fast-paced environment
• Highly organized with a strong ability to prioritize across multiple projects
• Attention to detail and commitment to quality
• Master’s degree preferred
• 5+ years of experience in healthcare operations
• 10+ years of experience in an administrative role with proven increase in responsibility
• Highly proficient in computer software systems

Salary expectations: The salary range for this position is $120,000 to $135,000. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, and business sector. Doctoroo offers a flexible work schedule and generous leave allowances with a focus on promoting a healthy work/life balance.

Benefits: Doctoroo rewards great work with great benefits, including but not limited to: Health, Vision and Dental, 4% matching 401k, 3 weeks of PTO and 1 week of sick time.

If you or someone you know has the qualifications for this role, let’s set up a time to talk. Thank you!

Erica Eikelboom, Principal & Executive Search Consultant
Morgan Consulting Resources, Inc.
erica@morganconsulting.com

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