Director of Customer Success

Director of Customer Success

Jacksonville, FL

Join a growing organization that delivers highly customized, technical service solutions to multifamily and commercial property clients nationwide. The Director of Customer Success will oversee client relationships, service delivery, and customer experience strategy, ensuring operational excellence, strong client retention, and scalable service processes. The ideal candidate combines technical aptitude, strong business acumen, and a proven ability to lead customer-focused teams in a complex, detail-driven environment.

Responsibilities

• Lead and develop the Account Management team, setting performance standards and driving a culture of service excellence
• Serve as senior escalation point for complex customer concerns, ensuring timely and effective resolution
• Develop and implement customer experience strategies that improve satisfaction, retention, and long-term loyalty

Requirements

• 3+ years of experience as a Customer Service Manager or Quality Manager, or similar leadership role in a corporate headquarters environment
• Six Sigma training or certification preferred
• Bachelor’s of Science degree, with courses in Calculus and Statistics

Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k) with 4% match
• 11 days of PTO and 12 paid holidays

For immediate consideration submit your current resume. WORD format preferred; all resumes must include your email address and phone number. Alternatively, feel free to contact us by phone at 904.685.9313.

All communications will be treated confidentially to protect your current employment.