Director of Customer Experience Operations (Expat)
Location
Philippines
Philippines
Country
Philippines
Philippines
Position Id
4180
4180
Our client is a large integrated 5* Resort in the Philippines.
Please note that this position is available for Expats only.
Responsibilities (included but not limited to)
• Develop innovative strategies to enhance guest experiences
• Align CX initiatives with corporate goals for creativity and efficiency
• Evaluate customer experience and implement improvements
• Work with marketing to incorporate entertainment trends
• Promote engaging interactions between team members and customers
• Use data insights to drive enhancements in customer experience
• Ensure targets for customer satisfaction and loyalty are met
• Update senior leadership on CX initiatives and improvements
Profile
• College (or higher) degree
• Relevant experience in customer experience, customer service, or similar roles
• Strong in spoken and written English
• Integrated 5* Resort experience is a plus
• Strong in analyzing customer feedback and performance metrics
• Experience in developing and executing CX strategies
• Technology Savvy
• Positive attitude
• Independent and team player at the same time
• Excellent communication skills
• Strong leadership, tactical skills and result oriented
• Result oriented
• Able to work under pressure
• Energetic, hands-on, flexible, and motivated
• Computer literate
Apply
Your application should include a detailed CV briefly outlining your past work experience and achievements.
You can be assured of our absolute confidentiality at all times, your personal details will not be sent out to a client unless we have first discussed the opportunity with you and have obtained your permission to do so.
We are paid a fee by our clients, for applicants our service is completely free of charge.
Due to the anticipated volume of applications, we are not able to provide personalized feedback to each applicant. While every applicant will receive a reply, only shortlisted candidates will be contacted for further process.
To see other vacancies or confidentially register your interest for future opportunities, go to our Job Page.
Established in 2008, Global Expat is the #1 hospitality recruiter in Asia.
Join us on LinkedIn Global Expat LinkedIn and/or Facebook Global Expat Facebook to stay up-to-date of our daily new vacancies and interesting industry news.
We look forward to receive your application.
Global Expat Team.
Please note that this position is available for Expats only.
Responsibilities (included but not limited to)
• Develop innovative strategies to enhance guest experiences
• Align CX initiatives with corporate goals for creativity and efficiency
• Evaluate customer experience and implement improvements
• Work with marketing to incorporate entertainment trends
• Promote engaging interactions between team members and customers
• Use data insights to drive enhancements in customer experience
• Ensure targets for customer satisfaction and loyalty are met
• Update senior leadership on CX initiatives and improvements
Profile
• College (or higher) degree
• Relevant experience in customer experience, customer service, or similar roles
• Strong in spoken and written English
• Integrated 5* Resort experience is a plus
• Strong in analyzing customer feedback and performance metrics
• Experience in developing and executing CX strategies
• Technology Savvy
• Positive attitude
• Independent and team player at the same time
• Excellent communication skills
• Strong leadership, tactical skills and result oriented
• Result oriented
• Able to work under pressure
• Energetic, hands-on, flexible, and motivated
• Computer literate
Apply
Your application should include a detailed CV briefly outlining your past work experience and achievements.
You can be assured of our absolute confidentiality at all times, your personal details will not be sent out to a client unless we have first discussed the opportunity with you and have obtained your permission to do so.
We are paid a fee by our clients, for applicants our service is completely free of charge.
Due to the anticipated volume of applications, we are not able to provide personalized feedback to each applicant. While every applicant will receive a reply, only shortlisted candidates will be contacted for further process.
To see other vacancies or confidentially register your interest for future opportunities, go to our Job Page.
Established in 2008, Global Expat is the #1 hospitality recruiter in Asia.
Join us on LinkedIn Global Expat LinkedIn and/or Facebook Global Expat Facebook to stay up-to-date of our daily new vacancies and interesting industry news.
We look forward to receive your application.
Global Expat Team.