Director of Account Management

Job Description

Client Summary:

Founded to simplify and expand access to virtual care across the U.S.
Offers behind-the-scenes support for digital health delivery across many specialties
Built to help healthcare companies scale telehealth services nationwide
Operates with a collaborative, idea-driven team culture
Emphasizes autonomy, skill-building, and inclusion as core values
Encourages all team members to contribute and take initiative

Position Responsibilities:

Own and grow client relationships with a focus on increasing platform utilization among low-engagement accounts
Act as the “quarterback” between clients and internal teams (marketing, analytics, clinical ops) to drive success
Conduct regular QBRs, track customer performance, and present insights to help clients optimize their programs
Partner with internal marketing to create enablement materials (e.g., presentations, usage data sheets)
Lead and mentor a team of two account managers; define best practices and client success playbooks
Collaborate cross-functionally to improve the client journey and ensure a consistent experience across the board
Report on account health, growth opportunities, and client satisfaction metrics

Experience & Skills:
Required Experience and Qualifications:

5+ years of experience in account management, customer success, or channel enablement in a healthcare or SaaS environment
Proven ability to increase product or service utilization within an existing client base
Demonstrated experience managing relationships with external partners or enterprise clients
Strong interpersonal, organizational, and data analysis skills
Excellent communication and presentation abilities
Hands-on experience leading teams or mentoring junior account managers

Preferred Experience and Qualifications:

Telehealth or digital health experience strongly preferred
Experience working with internal marketing and analytics teams to create client-facing materials
Familiarity with CRM tools such as HubSpot

Compensation $175k