Position Summary

The Director, Patient Services & Direct-to-Patient (DTP) leads the development, execution, and optimization of patient access and support strategies that improve affordability, adherence, and the overall patient experience. The role oversees patient services operations, direct-to-patient programs, pharmacy and vendor partnerships, operational performance, compliance, and cross-functional collaboration.

Required Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in biopharma, patient services, specialty pharmacy, market access operations, channel management, or related functions.
• Experience building and managing patient support programs, pharmacy operations, or access models that improve time-to-therapy and patient outcomes.
• Knowledge of payer landscapes, benefit structures, patient assistance programs, specialty pharmacy, and distribution channels.
• Experience with DTP, cash-pay, e-commerce prescription fulfillment models, or specialty pharmacy operations.
• Strong leadership, vendor management, project management, financial management, and communication skills.

Key Responsibilities

• Lead strategy, design, and execution of patient support services and HUB infrastructure.
• Manage vendor selection, contracting, and ongoing vendor performance.
• Drive innovation and continuous improvement across patient access and support programs.
• Develop dashboards and KPIs to monitor performance and identify optimization opportunities.
• Oversee day-to-day operations of patient support programs and specialty pharmacy distribution channels.
• Support development and execution of DTP strategies, including cash-pay and reimbursement models.
• Manage relationships with telehealth providers, pharmacy partners, distributors, and vendors.
• Establish operational business rules and compliance controls for DTP programs.
• Partner with Market Access, Legal, Compliance, Supply Chain, Finance, Marketing, and other stakeholders to support program execution.

Preferred Qualifications

• Patient-centered mindset with a strong understanding of the patient journey.
• Experience with data analytics, dashboards, KPI development, and business intelligence tools.
• Knowledge of pharmacy, telehealth, privacy, and healthcare compliance requirements.
• Product launch experience and strong problem-solving capabilities.

Additional Information

Approximately 20% domestic travel required.