Director, IT Retail Systems

Overview


This position is responsible for directing the design, development and deployment of all store-facing and store-supporting systems and applications. Working with various business units and technology partners, this leader will define the technological vision of these systems and ensure alignment with business initiatives. In addition, the position is accountable for the support and stability of store systems and setting performance standards and service levels. The role requires coordination and communication with external groups on all aspects for the technology process include managing vendor relationships, defining broad/complex program deliverables, setting service level agreements and coordinating changes with other groups in IT and the business.

Responsibilities

  • Defines technology vision for store systems and develops strategies for improving and leveraging store systems. Directs research on software products and services and determines course of action in support of procurement and development efforts, including operating costs, productivity levels, and upgrade requirements.
  • Leads the IT team responsible for implementing and maintaining core retail systems such as POS, in-store mobile application, and back-office applications, while supporting the business teams that depend on it. Ensure systems are up, stable and secure at all times.
  • Defines complex program/project deliverables, service level agreements, and commits resources to IT management, executive team, department leads, support staff, and end-users. Provides technical leadership to project managers and direct reports.
  • Defines development and implementation of IT policies and procedures, including those for architecture, program/project management, and SDLC standards, purchasing, and service provision.
  • Directs managers, team leads and other direct reports including making decisions on recruiting and future skill set needs, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Participates in IT department operational and strategic planning, including business requirements, project planning, organizing and negotiating the allocation of resources.
  • Defines and reviews budgets for and from IT department and ensures they comply with stated goals, guidelines, and strategic initiatives.
  • Ensure clear and timely communication to business leaders/partners of all pertinent events that affect core systems and keep them apprised of project status.
  • Ensure that new systems and changes are properly tested. Develop and maintain superior test plans by partnering with QA.

Qualifications

Experience: 10+ years’ of IT experience in store and marketing technologies
Education: Bachelor’s degree in Computer Science, MIS or a related field
Other knowledge, skills or abilities:
  • Experience in architecture practices, modeling, technical frameworks to ensure architecture disciplines are followed.
  • Strong knowledge of IT financial management.
  • Proven track record of leading strategic change across technology environments.
  • Experience managing or directing IT managers/supervisors.
  • Any suitable combination of education and experience will be considered.
City
Charlotte
 
State
NC

Job Type
Full-Time Regular

Discipline
Information Technology

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