Client Summary:

• Develops a technology platform designed to support delivery of complex, evidence-informed care.
• Uses advanced tools to help clinicians work more efficiently, consistently, and thoughtfully.
• Collaborates closely with care teams to improve access, outcomes, and day-to-day workflows.
• Offers solutions that support patient engagement, data insights, and operational efficiency.
• Founded by clinicians with a focus on expanding access and scalability in care delivery.

Position Responsibilities:

• Build and maintain deep, trust-based relationships with clinical, operational, and executive stakeholders, serving as the primary post-sale advisor
• Understand customer objectives, quality priorities, behavioral-health integration needs, and long-term enterprise strategy
• Drive early implementation success and establish KPIs, success benchmarks, and value narratives that demonstrate impact
• Monitor adoption, usage, operational challenges, and change-management needs to ensure value realization
• Lead customer expansion strategy, partnering with Sales to identify and shape new opportunities across service lines and departments
• Influence decision-makers through clear demonstration of clinical and operational value, scalability, and strategic alignment
• Own expansion forecasting and support preparation of demos, presentations, and deployment plans
• Conduct regular business reviews, ensure clear communication, and serve as the escalation point for issue resolution
• Maintain high customer satisfaction and proactively prevent churn
• Share customer insights cross-functionally to inform product roadmap, clinical priorities, marketing assets, and ongoing success

Experience & Skills:
Required Experience and Qualifications:

• 7+ years of customer-facing experience in Customer Success, Account Management, or related roles within enterprise SaaS or digital health.
• Experience working with health systems and provider organizations, with the ability to engage clinical, operational, and executive stakeholders.
• Demonstrated success in driving expansion, upsell, or cross-sell in complex accounts.
• Strong understanding of clinical workflows and health-system operations.
• Exceptional communication, storytelling, and relationship management skills.
• Strategic mindset with the ability to translate customer needs into actionable plans.
• Comfort with working in a high-growth, early-stage environment.

Preferred Experience and Qualifications:

• Experience working with Clinical Practice Guidelines, quality improvement, care pathways, or behavioral health integration.
• Familiarity with value-based care, clinical quality measures, or service-line operations.
• Experience in land-and-expand or platform-based SaaS models.
• Experience collaborating closely with Sales, Sales Engineering, and Implementation teams.
• Background in developing executive business reviews or ROI/value assessments.

Compensation $180k-$200k, Health Insurance, 401k, Paid Vacation