Director, Customer Care

Fusion Recruiters, in partnership with their client Regal Rexnord, is in search of an experienced Director, Customer Care to join Regal Rexnord’s team in Milwaukee, WI. This job is on-site.

As the Director, Customer Care, you will oversee the N. American Distribution Tier – I & II customer care organization. You will report to the Global Senior Director of Customer Care and have the opportunity to design, provide, maintain and drive effective relationship management in alignment with Differentiated Services & Overserve modeling


What You Will Do:

• Associate & Process Management: Optimize, modernize and obviate existing processes in a continual improvement fashion using RBS methodologies, strategies and principles
• Metric Deliverables (KPI’s & SLA’s) within assigned customer base: Customer Scorecard Improvement as viewed by customer, OTD, Lines Filled, # Re-ATP
• Data & Reporting: Develop and maintain account health dashboard derived from meaningful data elements that speak to an “Ease of doing Business”
• Growing Company & Product Value: Identify specific market trends and level of customer knowledge to strengthen partnerships and achieve long-term customer loyalty

What You Will Bring:

• Bachelor’s degree and at least 10 years of business-related experience required managing large scale Customer Care organizations
• Degree in Industrial Technologies, Mechanical Engineering, Industrial Distribution or other technical-based degree preferred
• Experience navigating and utilizing corporate websites & eCommerce platforms required
• Strong technical and mechanical aptitude with proven ability to manage a dynamic and diverse team environment required

Life at Regal Rexnord:

• Regal Rexnord's business purpose is to create a better tomorrow with sustainable solutions that power, transmit & control motion. This means creating innovative solutions while focused on both customer needs and our commitment to sustainability.
• Regal Rexnord is a global leader in energy-efficient technologies, we are reimagining how industries move and operate. With a legacy of over 60 trusted brands, our team creates cutting-edge components and systems that power everything from aerospace to mining, and marine to material handling.
• They provide an engaging work environment with opportunities for growth within a continually expanding company. Employees enjoy a fair and competitive pay structure, comprehensive benefits packages (including medical, dental, vision, and FSA), career advancement opportunities, employee recognition programs, and a workplace committed to ethics and making a meaningful impact.