Job Description

We are looking for a Digital Transformation Manager to join our clients fast growing team.
Our clients Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients
Essential Functions:
  • Responsible for Diagnostic to Solution Proposal creation for Digital projects
  • Generate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operations
  • Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
  • Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
Primary Internal Interactions:
  • Business and Account Leadership
  • Advanced Automation & Robotics
  • Analytics
Primary External Interactions:
  • Existing and Prospect clients
Technical Skills:
  • Strong Insurance domain preferable though not mandatory
  • Functional Domain experience in Contact center
  • Experience with Process Diagnostics and Solutions development
  • Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management
Soft Skills:
  • Strategic focus and strong business acumen
  • Demonstrates a global mindset
  • Demonstrates an intellectually agile and analytical approach and thought process
Education Requirements:
  • Graduate with experience in digital transformation
  • Experience with Lean Six Sigma is highly preferred
Experience Requirements:
  • 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
  • Proven ability to drive a solution from start to finish (project management certifications are a plus)
  • Experience in Insurance/BFSI domain will be given strong preference
  • Experience of packaging and showcasing capabilities and solutions
  • Willing to work in 24X7 environment
  • Ability to travel as required domestically and / or internationally
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202267 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
George Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR