Desktop Support

City
Irving

State
TX

Job Type
Full-Time Regular

 

Desktop Support

Location: Corp HQ Irving, TX

2 Openings - 12 month Contract / CTH

Full time contractor – 24/7 must be flexible on Days / Hours

Pay: $20.00 W2 and we offer Insurance

Project: SQL experience; review and provide update for tickets and problems; use Remedy to provide through updates; interface with clients in meetings and via email

Details of this position

Responds to customer and Retail Solutions personnel solution/product inquiries via telephone, email, or ticketing system; Provides timely & effective technical resolution of problems or escalation on behalf of customer to appropriate higher-level technical personnel. Troubleshoot reported software, hardware, network problems when they relate to desktop computer and peripherals; Provides case status updates to Customer and Retail Solutions personnel. Ensure customer satisfaction by advising customers on preventive measures, appropriate solutions and configurations which may impact product performance. 24/7 operation - 8 working hours shift

Troubleshoot and perform root cause analysis of reported incidents when they relate to desktop computer and peripherals

Responsibilities/Summary

  • This role requires inboard and outbound calling; handling customer issues; will work with customers and other team members
  • Update 24 or more incidents per day
  • Escalations follow up
  • Point of contact for client and customer escalations
  • Review incidents and escalations
  • Provides case status updates to Customer and Retail Solutions personnel. Ensure customer satisfaction by advising customers on preventive measures, appropriate solutions and configurations which may impact product performance. 24/7 operation - 8 working hours shift

Prerequisites

  • Must have a minimum 1 year SQL (creating, queries, batching, inserting statements and testing)
  • Have level 2 phone support experience
  • Remedy experience preferred
  • Must be able to interface with clients in meetings and via email

Feel free to contact us at 972-239-6055

INDPIT


Job ID EB-5997695560 / Posted Posted 2 Days ago
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