City
Irving

State
TX

Job Type
Full-Time Regular

 

Desktop Support

Location: Corp HQ Irving, TX

Full time contractor – 24/7 must be flexible on Days / Hours

The Support Tech provides day-to-day technical support to retail stores for point-of-sale, network infrastructure, and desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, point-of-sale, servers and network. Communicates highly technical information to both technical and nontechnical personnel. Responds to client escalations and drives incidents to resolution.

Troubleshoot and perform root cause analysis of reported incidents when they relate to desktop computer and peripherals

Required Skills:

  • 2+ years experience in computer networks and systems maintenance in Windows environment,
  • Strong troubleshooting / problem-solving skills
  • Experience managing technical documentation

Desired Skills:

  • Retail POS Troubleshooting Skills
  • MS Office Suite
  • Network + Certification (Preferred)
  • SQL (creating, queries, batching, inserting statements and testing)





Job ID 000065 / Posted Posted 2 Weeks ago
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