Rancho Cordoba


Job Type
Contract Full-Time


As part of the Biometric Systems Hosted Services Support Center the selected candidate will be have responsibilities including:

  • Phone Support receiving Customer and Biometric personnel support calls
  • Managing Customer and Biometric personnel support calls
  • Logging and support through trouble shooting or advising
  • Logging and escalating or routing call as required
  • Provide case status updates to Customer and Biometric personnel
  • Perform the installation, repair and preventative maintenance of computer and related systems
  • Assist in determining software to meet user requirements
  • Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals
  • Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems

Provide Data Center support including

  • Daily monitoring / checks
  • Logging of noted issues
  • Troubleshoot or assist in troubleshooting of data center related issues

Requirements: Minimum 1 year experience

  • IT Desktop configuration and troubleshooting
  • Must have IT desktop support experience
  • Must be experienced in Levels 1 – 3 tech support
  • Experience working in an IT Call Center or Desktop Support environment
  • Excellent analytical and trouble-shooting skills
  • MS Office proficiency
  • Must have excellent customer service skills
  • Strong oral and written communications Customer service oriented

Desired Skills

  • MS or Linux Server OS configuration
  • Familiar with current networking technologies
  • Familiarity with SQL Query language
  • Familiarity with Biometric technologies


  • Must be focused and ability to provide attention to details
  • Must have great organization and follow-up skills
  • Ability to multi-task in a fast-paced environment
  • Must possess an ambition for learning the business and new technologies
  • Willing to work shifts as assigned/needed
  • Willing to work overtime as needed
  • Must be ready to travel at short notice and stay as long as needed
  • Exceptional communication skills – written and oral
  • On-the-job training will be provided


Job ID EB-5235264917 / Posted Posted 3 Days ago
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