Desktop Support Specialist

Job Type: Contract to Hire (W2)
Job Location: Cayce, SC

The IT Service Delivery Specialist supports multiple locations across all lines of business. The IT Service Delivery Specialist interfaces with end-users and other IT teams to ensure IT is providing the highest quality of service and the company is leveraging technology to achieve a competitive advantage in the marketplace.

This position interfaces with site leadership to ensure technology issues are handled promptly and effectively. The IT Service Delivery Specialist communicates between IT support personnel and the customer to create and maintain a collaborative, productive and efficient working relationship.

Day-to- day responsibilities include supporting existing solutions, ensuring quality, helping to define future state technical capabilities, and providing IT services to internal and external customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Works within all aspects of Service Delivery to ensure customer site is operational:
• Ensures quality and consistency with the IT Ticketing System
• Assists with Asset Management
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel, 25% of the time

EXPERIENCE & QUALIFICATIONS:

Minimum 3 years' experience in Service Delivery or other IT support positions

Knowledge of Various IT areas including:
• PC Support
• Application Support (Manufacturing systems preferred)
• Telecomm – iPhone, Lync, Polycom, Cisco
• Networking protocols – TPC / IP, VPNs, Access Control lists, Routing, bridging, etc.
• IT Ticketing Systems (Service Now, Cherwell)
• Desktop Applications
• Wireless Networking
• Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business.

INDPIT