Job Type
Full-Time Regular


The Service Delivery Specialist interfaces with end-users and other IT teams to ensure IT is providing the highest quality of service and the company is leveraging technology to achieve a competitive advantage in the marketplace. This position interfaces with site leadership to ensure technology issues are handled promptly and effectively. The Service Delivery Specialist communicates between IT support personnel and the customer to create and maintain a collaborative, productive and efficient working relationship. Day-to- day responsibilities include supporting existing solutions, ensuring quality, helping to define future state technical capabilities, and providing IT services to internal and external customers.

Essential Functions and Responsibilities:

Works within all aspects of Service Delivery to ensure customer site is operational:

  • Ensures quality and consistency with the IT Ticketing System
  • Assists with Asset Management through Cherwell
  • Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure customer requests are being met in a timely manner
  • Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
  • Acts as an escalation point for helpdesk and responds to and resolves issues promptly
  • Installs, maintains, and troubleshoots all computer hardware and software
  • Adheres to IT policies and procedures
  • Composes and maintains technical specifications and documentation
  • Responsible for site-specific IT project participation
  • Supports the business processes, data, analytics, and software applications for the manufacturing system environment
  • Performs other duties as assigned
  • Able to lift up to 45 pounds
  • Available for on-call hours
  • Available for travel, 10% of the time

Experience and Skills Requirements:

Minimum 3 years' experience in Service Delivery or other IT support positions Knowledge of Various IT areas including:

  • PC Support
  • Application Support (Manufacturing systems preferred)
  • Telecomm – iPhone, Skype, Polycom, Cisco
  • Networking protocols – TPC / IP, VPNs, Access Control lists, Routing, bridging, etc.
  • IT Ticketing Systems - Cherwell
  • Desktop Applications
  • Wireless Networking
  • Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business.


  • Problem solving including root cause analysis and corrective action
  • Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
  • Ability to work across different non-technical and technical functional groups
  • Excellent written and verbal communication
  • Ability to work in a global, multi-site, and cross functional organization
  • Strong team member and able to contribute in a team environment
  • Excellent time management skills

Job ID EB-6656412213 / Posted Posted 3 Weeks ago
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