City
Irving

State
TX

Job Type
Full-Time Regular

 

Seeking a Desktop Support Specialist to provide technical support for desktop computers, applications and related technology.

Functions and Responsibilities

  • Takes ownership of technical issues and works with a sense of urgency to resolve incidents and problems.
  • Provide staff with support on all desktop, laptop, software and peripheral equipment issues
  • Perform deskside support, including installing and upgrading software, installing hardware and configuring systems and applications
  • Troubleshoot hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
  • Troubleshoot and repair desktop computers to ensure they interconnect with multiple systems including network drives, email server and all business productivity applications
  • Provide support for mobile technologies including iPhone, iPad, Android, etc
  • Accurately record, track, and document requests utilizing ticket tracking system.
  • Collaborate and troubleshoot with vendor support contacts to resolve technical problems.
  • Support telephone system, videoconference, and A/V needs for team members
  • Makes recommendations to management regarding technology specifications and purchases.
  • Track and maintain IT assets including computers, monitors, phones, peripherals, etc.

Experience and Qualifications:

  • 2-4 years experience supporting Windows operating system
  • Mobile technologies support (Android, iOS, etc.)
  • Hardware troubleshooting experience as well as replacing hardware on both desktop and laptops
  • Experience installing software, patches, updates on desktop and server platforms
  • Basic troubleshooting of network, software, and printing problems
  • Active Directory experience (account setup, permissions, and GPOs).
  • Ability to prioritize and quickly troubleshoot and resolve problems using a wide variety of tools.
  • Strong customer-service orientation and relationship building skills.

INDPIT

Job ID EB-4268628184 / Posted Posted 2 Weeks ago
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