City
Birmingham

State
AL

Job Type
Contract Full-Time

 

The IT Service Delivery Specialist supports multiple locations across all lines of business. The IT Service Delivery Specialist interfaces with end-users and other IT teams to ensure IT is providing the highest quality of service and the company is leveraging technology to achieve a competitive advantage in the marketplace.

Works within all aspects of Service Delivery to ensure customer site is operational:

  • Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure customer requests are being met in a timely manner
  • Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
  • Acts as an escalation point for helpdesk and responds to and resolves issues promptly
  • Installs, maintains, and troubleshoots all computer hardware and software
  • Responsible for site-specific IT project participation
  • Supports the business processes, data, analytics, and software applications for the manufacturing system environment
  • Performs other duties as assigned

EXPERIENCE & QUALIFICATIONS:

  • Minimum 3 years' experience in Service Delivery or other IT support positions
  • Problem solving including root cause analysis and corrective action
  • Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
  • Ability to work across different non-technical and technical functional groups

Knowledge of Various IT areas including:

  • PC Hardware / Software Support
  • Application Support
  • Telecomm – iPhone, Lync, Polycom, Cisco
  • Networking protocols – TPC / IP, VPNs, Access Control lists, Routing, bridging, etc.
  • Desktop Applications
  • Wireless Networking
  • Windows OS, Microsoft Office 365, DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business.



INDPIT


Job ID EB-1049836558 / Posted Posted 2 Weeks ago
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