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Desktop Support Analyst

  • Interface regularly and effectively with ticket submitters- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
  • Facilitate user account management by handling onboarding, change and departure processes
  • Meet and exceed standards: Close tickets in a timely manner, while upholding customer service standards
  • Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc.

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Job Type
Full-Time Regular
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