Job Description
Our client a is looking for Debt Collecting Advisor to join their growing department in their USA campaign

As an executive, you will handle majorly inbound (small ratio). Ensure a positive customer experience. Maintains in-depth knowledge of customer needs

Essential Functions:
  • Handle majorly inbound calls for new and renewal of existing business
  • Process new business, renewals, amendments and cancellation of policies and change details as needed
  • Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives
  • Maintain accuracy of customer data
  • Manage and resolve customer complaints and also identify & escalate priority issues
  • Follow up on customer calls wherever necessary
  • Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.
  • Understand Operations and Corporate Compliance, Policies and Procedures and Best
  • Practices when conducting business with customers
  • Participate in weekly and monthly coaching Delivery of clients expectations
  • Stay abreast of ongoing trainings associated with role and business unit objectives
  • Other duties as outlined by leadership
Technical Skills:
  • Computer navigation skills, keyboarding skills
  • Should be familiar with MS Office
  • Excellent communication skills
  • Knowledge of the insurance industry would be a bonus
  • Good telephonic & customer service etiquette
  • “Customer first” approach to problem solving
  • Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
  • Excellent communication skills
  • Good Inter-personal skills
  • Questioning, reasoning and convincing skills
  • Ability to multi task, priorities and manage daily work activities
  • Minimum of 6 months of work experience in a International BPO environment
  • Experience in working with International clients
  • Sales Experience (Advantage)
  • Experience in Debt Collection with a minimum of 6 months to 1 year unbroken tenure
  • Extremely well spoken in English
  • Must be able to go for an interview ASAP
  • Must be based in Cape Town
  • Minimum of Matriculate Passed - None Neg
  • Clear Criminal Record - None Neg
  • Clear Credit Record - None Neg
  • Clear Disciplinary Record - None Neg
  • R 6500 per month
Shifts and benefits:
  • Must be available to work rotational shifts between 08h00- 20h00 Monday to Saturday and public holidays in line with client requirement
  • Medical Aid contribution of R764 towards your own private medical aid
  • Pension plan contribution 5%
  • Full in office training provided
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202125 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Job Type
Full-Time Regular

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR