Client Summary:

• Every year, billions of pages of patient medical data are still transmitted between healthcare providers using fax machines.
• This reliance on outdated technology contributes to:
  • Delays in patient care
  • Increased administrative workload for clinical teams
  • Incomplete or inaccessible medical histories during care transitions
• Modern technology platforms are emerging to:
  • Aggregate and summarize medical records from various sources
  • Provide value-based care organizations with comprehensive patient data
  • Support more accurate risk adjustment and population health management
  • Improve reimbursement accuracy by delivering complete clinical information upfront
• As the healthcare industry moves toward digital transformation, adopting more efficient record retrieval solutions will be essential.
• A limited pilot program is currently available to test these capabilities with specific patient populations, providing early access to innovative approaches for streamlining medical record management.

Position Responsibilities:

• Design and deliver timely and business-critical data insights for internal stakeholders and customers, through the creation of dashboards for Customer Success, Operations, Product, and Finance.
• Identify and implement data platform (Looker, Tableau, etc.) based on long-term business needs
• Develop and maintain data platforms that enable detailed reporting for customers and internal teams.
• Continuously assess and evolve tools and processes to elevate operational impact and efficiency
• Serve as a generalist, able to assist in multiple areas across teams.
• Provide support primarily to Customer Success/Operations (65% of the role), with secondary support to other teams, including the product team and the finance teams, to drive operational excellence
• Collaborate with the finance team on ad hoc projects related to financial planning and analysis (FP&A).
• While this role requires significant hands-on and technical work, there are also opportunities to be client-facing and interact with Credo's c-suite and leadership teams.
• Collaborate with the engineering team to understand available data within the system.

Experience & Skills:
Required Experience and Qualifications:

• Health insurance actuary risk adjustment expertise with an understanding of risk scoring and how it works
• Background in analyzing large data sets, either from a data role at a technology or healthcare company, or consulting company working in these industries
• Ability to work with complex data sets and experience working with data platforms, such as Looker or Tableau.
• Strong critical thinking skills to understand client needs and translate them into actionable insights.
• Startup experience, comfortable with ambiguity and adaptable to changing needs.
• Growth-oriented mindset, eager to learn and develop within the team.

Preferred Experience and Qualifications:

• A basic understanding of financial statements and FP&A metrics
• Experience with NetSuite and other accounting systems
• Experience with value-based care, managed care, or risk-bearing providers is a bonus

Compensation $100k-$120k, Health- medical dental vision 100% covered for employees, vacation- 4 wks and 13 days of holiday, 3-day weekend every month, retirement- 4% match, health and wellness program