MLF-2601-18
D2C POS APPLICATION SPECIALIST
BARCELONA Y MADRID

Multinacional FMCG company is seeking a D2C POS Application Specialist to oversee the daily support, lifecycle management, and ongoing enhancement of core POS software applications used in D2C stores.

The ideal candidate brings hands-on experience in global environments, excels at supporting diverse cultures, and demonstrates a results-driven business mindset with adaptability to changing needs.
Success in this role requires strong technical expertise, outstanding communication skills, and the ability to collaborate seamlessly with cross-functional teams and stakeholders worldwide to drive operational excellence and continuous improvement.

Responsibilities

• Serve as contact for the POS software solution, identifying and analyzing business requirements and incidents.
• Design, test, implement, document, and communicate solutions addressing requirements and changes.
• Provide functional and operational 2nd level support for local subsidiaries and D2C stores, escalating to 3rd level when needed.
• Work cross-functionally with business teams and IT colleagues to complete roll-outs and operate the POS platform post-implementation.
• Act as liaison between business teams and technical teams for all POS-related topics.
• Collaborate with third parties (software/hardware vendors, network consultants, SAP consultants) as needed.
• Monitor daily D2C data and data transfer between POS and other systems, ensuring data integrity and timely reporting.
• Work with vendors in relationships and create support structures for POS systems.
• Onboard new subsidiaries into existing central systems.
• Participate in projects related to the D2C/POS area, including integration with Group BI solutions.
• Provide directions to the D2C business to enhance the platform and improve its adoption.

Skills and Work Experience

• University degree or equivalent experience.
• At least 5 years of experience in a similar role, specifically related to POS systems.
• Previous functional and technical experience with GK Software solutions is a plus.
• Good knowledge of IT Service Management processes.
• Strong communication, troubleshooting, and problem-solving skills.
• Excellent interpersonal, communication, and conflict resolution skills.
• Self-driven, highly independent, reliable, positive and proactive attitude.
• Available for international travel.
• Fluent in English; Spanish/German is a plus.
• POS Infrastructure knowledge is a plus.

Attributes

• Demonstrates high levels of responsibility, specialized knowledge, and continuous improvement.
• Efficient, detail-oriented, and proactive in problem-solving.
• Builds cooperative relationships with peers, management, and business contacts.
• Maintains a positive, service-oriented approach.

Detalles / Details