Job Description



The Customer Center Technician works as a team member of the R&D Department. The CCT is responsible for managing the day-to-day activities of the company's Technology Center in Fairburn, Georgia. As a self-starter, the CCT must be able to communicate clearly and precisely in a written and verbal manner. The CCT must be able to fill out various lab reports, execute experiments, diagnose equipment issues, maintain the lab equipment, and ensure that the supplies required to run customer tests are in stock and ready for use. Minimal travel will be required. Maintaining the Lab budget, submitting expenses, writing Purchase Orders, and other paperwork will be required. When customer-attended testing occurs, the CCT will be required to interface directly with customers. The CCT will receive direction on customer tests from Application Engineering and close coordination of test setup and execution will be required. Working, hands-on knowledge of blast equipment is very desirable and will be necessary for success in this position. An ability to fabricate fixtures (layout, cutting, welding, electrical, etc.) is required. Training new employees (technicians, engineers, etc.) on the fundamentals of the company's equipment will be required. The CCT must be able to properly and safely operate all machines in the Lab and in the fabrication area of our Warehouse. The Lab Engineer CCT will report directly to the Vice President of Engineering.


1. Preparing for, conducting, and documenting Customer tests and trials. 50

2. Preparing for, conducting, and documenting Research and Development projects. 30

3. Maintaining the equipment and supplies related to the Pangborn Lab. 10

4. Training new employees on the company's Equipment. 5

5. Performing miscellaneous job-related duties as assigned. 5





· Education: 2-year technical degree/certificate

· Work-Related Experience: 5 years of applicable experience

· Skills, knowledge, abilities: An ability to fabricate fixtures (layout, cutting, welding, electrical, etc.)


· Skills, knowledge, abilities (e.g. software proficiency, interpersonal and communication skills, language):

1. Business Travel (% of the time): <5%

2. Work Conditions/Strength Requirements: the ability to lift heavy work/fixtures and work a full day while standing

3. Basic computer skills, ability to read blueprints and drawings, a basic understanding of OSHA regulations and workplace safety, ability to travel with overnight stays, and communication skills necessary to work with management, engineers, customers, and co-workers

4. Possess the ability to conduct training courses with employees and possibly customers, possess the technical knowledge to diagnose, repair, and run customer and company-specific equipment

Salary Description
$65,000 - $75,000 annually

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Fairburn GA
Date Posted