Customer Support/Account Rep - Sr, Level 2
Location
South Jordan, UT
South Jordan, UT
Job Type
Full-Time Regular
Full-Time Regular
Pay Rate
$19.17
$19.17
Description:
Start Date: 9/17
Headcount: 8
• Must be fluent Bilingual English and Spanish
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Client Facing
Position Description
Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center
Headcount: 8
• Must be fluent Bilingual English and Spanish
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Client Facing
Position Description
Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center
