Location
Columbus, OH

Job Type
Contract Full-Time

Pay Rate
$19.17

Customer Support/Account Rep - Sr Level 2

Duration: 7 Months

Pay Rate: $19.17

Work Location: 4343 Easton Commons, Columbus, Ohio 43219

____________________________________________________________

Customer Support/Account Rep - Sr Level 2

Duration: 7 Months

Pay Rate: $19.17

Work Location: 4343 Easton Commons, Columbus, Ohio 43219

____________________________________________________________

Primary Responsibilities:

Establish and maintain effective relationships in order to deliver world class service to our clients. Handle incoming phone calls from financial advisors and branch employees related to Retirement Services. Utilize various internal and external resources and tools to provide information and resolve issues. Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research. Meet team and department service goals as established by MSSN management.

Skills required:

  • Attention to detail
  • Ability to multi-task and manage time effectively
  • Ability to establish and maintain positive client relationships
  • Ability to diagnose and solve problems creatively
  • Ability to recognize and diffuse potential issues and/or difficult interactions
  • Excellent communication (written and oral) and listening skills
  • Desire and ability to learn quickly and apply knowledge to various situations
  • Bachelor’s degree or minimum 2 years financial industry experience

Skills desired:

  • Experience related to retirement products preferred, but not required
  • Current or past Series 7 preferred, but not required
  • Bachelor degree preferred
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