Customer Support Supervisor

Date Posted
3/29/2019
Location
Huntington Beach, CA
Salary Range
50,000.00 USD - 50,000.00 USD

Position: Customer Support Supervisor

Work Hours / Days: 

Sunday through Thursday (Friday & Saturday Off)
・16:45 ~ 02:00 (Daylight Saving Time Period)
・15:45 ~ 01:00

* Actual Working Time: 8.25 Hours
* There may be over time depend on busy seasons
* There may be time change sometimes in 2019 [Could be 13:00 - 22:00]
* Holidays: 13 days per year

Job Descriptions:
  • Customer service operation via phone and email
  • Handle incoming call from customers (There will be no outbound sales)
  • Handle orders coming through phone/email/fax
  • Manage order change, account information change
  • Provide consultation for products, skin problems and concerns
  • Maintain/Update communication logs in the system
  • Mange consultants operations and work volume
  • Troubleshooting when it's escalated to supervisor
  • Follow up work for members so that the CS team can carry out work with the same mission, vision and value
  • Support on organization development include hiring/training
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