Location
Springdale OH
Job Type
Temp-to-Permanent

Are you a driven Customer Support Specialist looking to be a vital asset to one of the top banking institutions based here in the Cincinnati area? Don't miss your chance and apply now!

**Contract to Hire**

What you will be doing as the Customer Support Specialist (Digital/Chat):

  • Engage with clients through an online banking messaging platform.
  • Responsible for responding to requests, providing information, and aiding clients.
  • Liaison between our company and our users, ensuring that their concerns are addressed promptly and effectively.
  • Answer customer inquiries received through digital channels such as secured conversations relating to bank products and services.
  • Recognize sales opportunities and sends referrals to the Direct Channel team.
  • Perform customer account transactions and maintenance activities accurately.
  • Ability to meet productivity targets while resolving issues within quality guidelines
  • Remain current on products, services, policies and procedures.
  • Resolve customer issues through account research and utilization of support materials and resources.
  • File feedback cases on behalf of clients who express dissatisfaction with the bank’s products, services, client support, etc.
  • Strive for first contact resolution of customer inquiries, transactions and problem resolution.
  • Ability to deescalate customer requests requiring additional knowledge or expertise as defined by department leadership.

What you will need as the Customer Support Specialist (Digital/Chat):

  • High school diploma or general education degree (GED)
  • Strong interpersonal, verbal communication skills
  • Excellent written communication skills.
  • Excellent time management skills
  • Ability to navigate multiple software programs at one time
  • Strong work ethic and ability to work successfully in high volume environment