Job Category
Customer Service
Location
Rolling Hills Estates, CA
Salary Range
$45,000.00 - $50,000.00

SUMMARY:
The primary responsibility of the Customer Support Representative is the coordination of activities related to customer’s orders including support, price, delivery, availability, order processing, demand requirements, scheduling, and returns.
Under the direction of the Operation Manager, the Customer Support Representative is responsible to understand and accommodate the various requirements of assigned customers and communicate these requirements to other appropriate disciplines and groups within the company as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responds to customer inquiries by answering questions directly by phone calls, emails, or live chat to support team members.
  • Follow up on samples and/or sales orders that have been sent to clients and report feedback and findings to upper management.
  • Gather customer feedback and share it with management, sales and marketing teams.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Coordinates customer support/sales efforts with sales management, inventory, accounting, logistics.
  • Identify customer needs and help customers use specific features.
  • Assist the manager in developing and maintaining efficient systems to deal with client inquiries and support
  • Performs other duties as assigned by upper management as necessary
QUALIFICATIONS:
  • Must possess 2-3 years of experience in the Sales / Customer Service sector.
  • Bio, Medical equipment industry experience/knowledge is a big plus
  • Must possess excellent verbal and written communication skills.
  • Being able to speak Spanish is a plus.
  • Proficiency in using Microsoft365 applications and contact management software.
  • Strong typing and computer skills.
  • Detail-oriented and Team player with positive attitude.
  • BSc/BA in Business, Marketing, Science, or relevant field will be a plus
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