Customer Support Rep

Location
South Jordan, UT

Job Type
Contract Full-Time

Pay Rate
$19.17

Start Date: 1/14/2019

Headcount: 38


Hours are 9:30AM – 6:00PM (MST)

Primary Responsibilities:

GSPS Service Professionals handle inquiries from employees who are participants in equity compensation plans offered by their employers. Inquiries may include participant account maintenance, assisting with participant enrollment in the website, general troubleshooting and policy and procedure support, as well as questions about other products and services offered by the firm.

May also include Client Facing support as follows:

Position Description

Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on the firm’s accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.

  • Ability to contribute in a fast paced, team-oriented environment.
  • Aptitude to multi-task and adjust quickly to change in a busy financial service center

Skills Required:

Candidates need at least 1 of the following criteria:

  • Bachelor’s Degree
  • 2+ years of industry related experience
  • In addition, fluency in Spanish is a plus but is not required
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