Customer Support Consultant

Date Posted
3/20/2019
Location
Huntington Beach, CA
Salary Range
40,000.00 USD - 43,000.00 USD

Position: Customer Support Consultant OR Customer Support Supervisor

Work Hours / Days: 

Sunday through Thursday (Friday & Saturday Off)
・16:45 ~ 02:00 (Daylight Saving Time Period)
・15:45 ~ 01:00

* Actual Working Time: 8.25 Hours
* There may be over time depend on busy seasons
* There may be time change sometimes in 2019 [Could be 13:00 - 22:00]
* Holidays: 13 days per year

Job Descriptions:

- Customer service operation via phone and email
- Handle incoming call from customers (There will be no outbound sales)
- Handle orders coming through phone/email/fax
- Manage order change, account information change
- Provide consultation for products, skin problems and concerns
- Maintain/Update communication logs in the system
- Other duties assigned by manager