Job Description:

Customer Success Manager

Company provides a comprehensive, AI-powered B2B SaaS platform that helps marketing, sales, and customer service teams drive revenue growth and personalize support.

The solution seamlessly balances business goals with strict regulatory compliance to mitigate risk across mid-market and enterprise customer interactions.

The Customer Success Manager (CSM) acts as a trusted advisor across the entire customer lifecycle, from onboarding to renewal.

This role is responsible for driving product adoption, managing renewals, preventing churn, and identifying upsell or cross-sell opportunities.

By collaborating cross-functionally with Sales, Product, and Support, the CSM advocates for client needs while leading ROI-driven conversations with executives to ensure long-term retention.

Qualified candidates need 2 to 5 years of experience in SaaS customer success or account management, with a proven track record of managing pipelines and forecasting in Salesforce.

The role requires a self-motivated professional who thrives in fast-paced, ambiguous environments and possesses strong commercial instincts for contract negotiations.

Successful applicants must demonstrate technical product mastery, an analytical mindset to interpret usage data, and experience using AI tools.