Customer Success Manager

Position Responsibilities:
Reporting to the Vice President of a leading third-party logistics provider focused on offering Managed Transportation and Freight Brokerage solutions.
The Customer Success Manager is responsible for growing successful FTL and LTL brokerage relationships by increasing margin for customers, account strategy, shipment issue resolution, pricing and margins, customer relationship management, and load execution. Challenge is to successfully grow new and existing customer accounts by providing superior service and ensuring best practices are being utilized by all team members, while increasing revenues and margins.

Background Required:

• Account Management, New Business Development, or Carrier Sales (1+ years)
• Mode of transportation (i.e. Full Truckload, LTL)
• Customer development, profitability, & market penetration
• Computer literate: Microsoft (i.e. Excel, Word, PowerPoint)
• Residence: Cincinnati, OH

Background Preferred (but not required):

• Truckload, Refrigerated and Flatbed
• MercuryGate
• Education: Bachelor’s degree

Other Essential Abilities and Skills:

• Excellent written and verbal communication
• Analytical
• Facilitator with conflict resolution
• Results driven
• Team player (operates through consensus)

If you are interested in this opportunity but you’re not ready to apply, please email the Practice Leader provided below with your questions.

Contact:
Practice Leader: Laura Sigel
Freight Brokerage

LSigel@GlobalESG.com
330.664.9400, ext.162

Click here to apply online