Client Summary:

• The first and only third-party risk management platform specifically designed for healthcare providers.
• Streamlines vendor risk assessment with one-click capabilities, reducing assessment time from weeks to seconds.
• Provides a comprehensive digital catalog of vendors to manage risk profiles.
• Automates workflows and offers real-time, continuous insights into evolving vendor risk profiles.
• Focuses on mitigating threats to patient care within the expanding vendor ecosystem.

Position Responsibilities:

• Manage day-to-day relationships for an assigned book of health system customers.
• Own onboarding for new customers, ensuring a smooth transition onto the platform.
• Conduct executive business reviews with customer stakeholders to demonstrate ongoing value.
• Own renewals for your accounts and proactively work to strengthen retention.
• Identify expansion opportunities within existing accounts and partner with the regional sales team to bring them to close.
• Help customers mature their third-party risk and enterprise cyber risk programs over time, guiding them along the customer maturity model.
• Serve as a trusted bridge between your customers' end users and their executive stakeholders.

Experience & Skills:
Required Experience and Qualifications:

• Experience in a customer success or account management role within health IT or healthcare SaaS, with real ownership over renewals and retention.
• Comfort engaging in commercial conversations and spotting expansion opportunities, even without a sales title.
• Strong relationship-building skills and the ability to manage a book of accounts independently.
• Prior exposure to third-party risk management, GRC, or cybersecurity platforms is a strong plus.

Compensation $120k-$130k, Health Insurance, 401k, Paid Vacation