Customer Success Manager

About the Company

Join a dynamic and rapidly growing internet service provider that is revolutionizing affordable, high-speed connectivity for residential communities. Backed by significant investment, this company is dedicated to expanding access to reliable internet while maintaining a customer-first approach. If you're passionate about technology, sales, and relationship management and want to be part of a fast-paced, mission-driven team, this opportunity is for you!

About the Role

They are seeking an energetic and strategic Client Relationship Manager to drive subscriber growth through direct engagement, marketing campaigns, and relationship management with property stakeholders. In this role, you will take ownership of a high-impact portfolio, planning and executing marketing events while fostering strong relationships with landlords, property managers, and residents.

This position is field based, requiring regular travel via public transit throughout New York City, Northern New Jersey, and Southern Connecticut, with occasional evening and weekend events.

Key Responsibilities

Act as the primary liaison between the company and residential building partners, ensuring seamless communication and collaboration.
Execute strategic marketing initiatives, including hosting on-site events, creating promotional campaigns, and distributing marketing materials to drive subscriber conversions.
Negotiate marketing agreements with property owners and management teams to maximize service adoption within buildings.
Identify and resolve challenges related to marketing effectiveness, adjusting strategies as needed to optimize outreach efforts.
Educate potential customers on service offerings, including high-speed internet solutions, security features, and streaming service compatibility.
Track customer interactions, maintain an organized CRM system, and provide timely updates on sales and engagement activities.

Who You Are

Outgoing and personable: You enjoy engaging with people and have a natural ability to build strong relationships.
Sales- and marketing-savvy: You have experience in direct sales, real estate leasing, or marketing events, and understand how to influence customer decisions.
Tech-curious: While no deep technical expertise is required, you are comfortable learning about internet technology and explaining its benefits.
Problem-solver: You take initiative, adapt to challenges, and seek creative solutions.
Detail-oriented: You can manage multiple initiatives while staying organized and proactive.
Flexible and adaptable: You are comfortable working in a fast-paced, startup environment and are open to a flexible schedule, including occasional evenings and weekends.

Requirements

1-2 years of experience in customer service, sales, marketing, or real estate leasing (entry-level candidates with strong interpersonal skills and motivation will be considered).
Ability to travel within the New York Tri-State area (public transportation expenses reimbursed).
Comfort with working in public spaces and hosting promotional events.
Strong written and verbal communication skills.

This Role Offers

Competitive Base Salary and Bonus potential
Public transportation reimbursement
Health and dental benefits
401K program
Career growth potential in a fast-growing company

Why Join Us?

Fast-growing startup with a supportive and close-knit team.
High earning potential with a performance-driven bonus structure.
Career advancement opportunities as the company scales.
Exciting field role with autonomy and variety—no two days are the same!
If you're looking for a hands-on, high-impact role in an innovative and rapidly expanding company, apply today!

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

Location
New York City NY