Job Type
Full-Time Regular
Location
Anywhere U.S. Based


Confidential Search – Peskind Executive Search
Customer Success Manager
Location: Remote (U.S.) – Preference for candidates in Mountain or Pacific Time Zones
Type: Full-Time

About the Company

Our client is a rapidly growing technology company providing advanced solutions at the intersection of aerial intelligence, AI-driven analytics, and enterprise software. Their platform enables organizations in critical industries—such as infrastructure, energy, public safety, and environmental management—to improve safety, efficiency, and operational decision-making.

With strong momentum and a mission-driven culture, the company is expanding its Customer Success team to ensure clients achieve maximum value and long-term impact.

The Role

We are seeking a Customer Success Manager (CSM) to partner with enterprise clients and ensure successful adoption, engagement, and growth. The CSM will serve as the primary post-sale relationship owner, focused on driving client outcomes, retention, and expansion opportunities. Experience with corrections/jails/prisons and the criminal justice system is ideal.

This role is ideal for someone with a strong background in account management, customer advocacy, and solution delivery—who thrives at the intersection of technology and client impact.

Key Responsibilities

  • Serve as the main point of contact for assigned enterprise clients across onboarding, adoption, and renewal.

  • Develop deep understanding of customer use cases and align platform capabilities to client goals.

  • Drive user training, enablement, and best practices to maximize value realization.

  • Partner with Sales to identify and pursue expansion opportunities within accounts.

  • Collaborate with Product and Engineering teams by providing client feedback and insights.

  • Track account health, mitigate churn risks, and ensure contract renewals.

  • Build long-term, trusted advisor relationships with key decision-makers and stakeholders.

Qualifications

  • 3+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or enterprise technology environment.

  • Proven ability to manage enterprise accounts with multiple stakeholders.

  • Strong communication, relationship management, and problem-solving skills.

  • Experience working with state/local government, energy, utilities, or industrial clients is a plus.

  • Highly organized with the ability to manage multiple priorities in a remote environment.

  • Passion for customer advocacy and driving measurable business outcomes.

Why Join?

  • Opportunity to shape customer success within a high-growth, cutting-edge technology company.

  • Direct impact on mission-critical clients across infrastructure, government, and energy.

  • Competitive compensation package with base + performance incentives.

  • Comprehensive benefits and a collaborative, remote-first culture.

Confidential Search managed by Peskind Executive Search