Customer Success Manager - Enterprise Accounts

In this role, you’ll work cross-functionally with commercial, product, and editorial teams to ensure customers realise maximum value from complex data solutions. If you’re passionate about delivering client impact, have experience in SaaS or subscription-based models, and thrive on building trusted relationships — this could be your next step.

Principal Accountabilities

• Build strong, strategic relationships with enterprise clients, becoming a trusted advisor across all levels
• Lead account planning with Account Managers, identifying expansion and upsell opportunities
• Deliver quarterly reviews, adoption plans, and face-to-face meetings with senior stakeholders
• Drive engagement across pricing, data, and methodologies — confidently navigating client objections
• Collaborate with internal teams to enhance the client journey, reduce churn, and scale adoption

Knowledge and Skills

• 5+ years in a SaaS or data business managing enterprise accounts
• Experience in commodities, pricing data, or subscription intelligence preferred
• Exceptional relationship-building and stakeholder management skills
• Strong commercial mindset and strategic problem-solving ability
• Proficient in Salesforce and confident working with usage data and APIs

Benefits

• Work across global markets with a high-growth, cross-commodity portfolio
• Flexible hybrid working
• Inclusive, purpose-driven company culture focused on learning and impact
• Opportunity to shape product strategy and lead internal initiatives