Job Description

Our client based in Airport Industria is looking for an exceptional International BPO Customer Service Team Manager to join there operations. They are launching a new international campaign and are in search of the perfect Manager to lead the campaign to success. If you are in search of growth opportunities and possess exceptional leadership skills, this could be the perfect opportunity for you.

Our client is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. There Contact Centre in Cape Town has a rich history of delivering best in class BPO services.

What You'll Do

  • Ensure the team monitors, tracks and respond to all customer service tickets promptly
  • Acknowledge and resolve customer complaints
  • Keep records of customer interactions, transactions, comments, and complaints through the ticketing system
  • Ensure customer queries are responded to timeously from all sources
  • Communicate and coordinate with colleagues / clients as necessary
  • Provide feedback on the efficiency of the customer service process
  • Lead a team of customer service representatives
  • Ensure customer satisfaction and provide professional customer support

Who You Are

  • Must have matric
  • Have a minimum of 1 to 3 years customer service team leader BPO call centre experience
  • Neutral Accent with excellent written and verbal communication skills
  • Computer literate with good data capturing capabilities
  • Experience working with USA clients advantageous
  • Ability to multitask and customer centric
  • Flexible, motivated, energetic and results orientated
  • Strong coaching and development skills
  • Problem solving skills and solutions focused with attention to detail
  • Team player and motivational skills
  • Demonstrate strong leadership skills with ability to manage a team
  • Excellent time skills with ability to be self-managed, and organised
  • Analyse processes, enact change, and think operationally to achieve business goals
  • Ensure quality control measures are in place and corrective action is applied where necessary

Remuneration

  • Basic R18,500
  • Commission and Incentives – R2500
  • Night Shift Allowance – R500
  • Medical Insurance and Emergency Assistance after 3 months of employment
  • E-Learning portal access to over 70 courses

Working Hours :

  • Shifts Monday to Saturday (Every second Saturday)
  • Shift hours:

Shift 1 - 2pm to 10pm/ 3pm to 11pm (depending on Daylight Savings)

Shift 2 - 6pm to 2am / 7pm to 3am (depending on Daylight Savings)

  • USA Public Holiday Roster

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201976 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.




Job Type
Full-Time Regular

Location
Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR