Customer Service Specialist & Accounts Receivable

Would you like to join a well established company who values their staff and has a strong commitment to their clients? Would you also like to work closer to home and avoid commuting into Whangarei City every day?

About Our Client

Our client is a globally recognised, family-run business dedicated to providing innovative solutions for farmers and calves. They have been at the forefront of calf-rearing technology, their commitment to research and continuous improvement ensures the highest-quality products for their customers. Based in Waipu, their head office supports operations in both New Zealand and Australia.

About the Role

We are seeking an experienced Customer Service Specialist & Accounts Receivable professional to join the team. This role is essential for ensuring smooth financial transactions, delivering exceptional customer service, and managing efficient order processing. The successful candidate will work closely with both New Zealand and Australian operations, reporting directly to the Financial Controller.

Key Responsibilities

  • Reception & Customer Service: Be the first point of contact for clients, managing inquiries via phone and email while providing outstanding service.

  • Accounts Receivable: Process and manage customer invoices, ensure timely collections, reconcile accounts, and liaise with clients regarding payments.

  • Order Processing: Handle incoming orders, coordinate shipments, and ensure seamless order fulfilment for both New Zealand and Australia.

  • Pricing & Client Contact: Maintain accurate pricing records, update clients on product availability, and support sales with pricing information.

  • Operational Support: Assist in running the New Zealand and Australian operations, ensuring efficiency and adherence to company processes.

Daily Accounts Tasks

  • Processing customer invoices and payments

  • Managing orders email inbox and responding to queries

  • Maintaining accurate financial records

  • Updating pricing and product details in the system

  • Liaising with clients regarding outstanding balances

  • Assisting in month-end and year-end financial close processes

  • Supporting the Financial Controller with administrative tasks

Ideal Candidate

  • Previous experience in customer service, accounts receivable, and administration.

  • Strong organisational skills with the ability to manage multiple tasks.

  • Excellent communication skills, both written and verbal.

  • High attention to detail and accuracy in financial transactions.

  • Ability to work independently and as part of a close-knit team.

  • Proficiency in Microsoft Office and accounting software (SAP or similar inventory-driven system experience beneficial).

Why Join Our Client?

  • Work with a well-established, innovative company that values quality and excellence.

  • Enjoy a supportive, family-oriented workplace culture.

  • Opportunity to be part of a global business with a strong local presence.

  • Competitive salary and career development opportunities.

If you are a proactive and detail-oriented professional with a passion for customer service and accounts, we’d love to hear from you! Apply now with your CV and a cover letter outlining your relevant experience. Please send to Paula Kalkhoven paula@direction.co.nz or for more information call 021 911 685.

Join a team that makes a real impact in the farming industry while growing your career in a dynamic, supportive environment!

Job Type
Full-Time Regular
Location
Waipu