Customer Service Representative/Account Manager
Location
Washington DC
Washington DC
Industry
Insurance
Insurance
Job Title: Customer Service Representative/Account Manager
Location: Washington D.C.
Job Type: Hybrid Role
Job Summary:
We are seeking a proactive and detail-oriented Customer Service Representative/Account Manager to join our team. The ideal candidate will build strong client relationships, ensure customer satisfaction, and manage account activities to achieve business goals. This role requires exceptional communication skills, problem-solving abilities, and a strong focus on customer retention and satisfaction.
Key Responsibilities:
Customer Support: Address client inquiries via phone, email, or chat in a professional and timely manner. Resolve customer issues, escalating when necessary.
Account Management: Serve as the primary point of contact for assigned clients, managing their accounts and fostering long-term relationships.
Client Retention: Develop and implement strategies to improve customer satisfaction and loyalty. Monitor client accounts to ensure engagement and retention.
Sales Support: Identify upsell or cross-sell opportunities. Collaborate with the sales team to support revenue growth.
Documentation: Maintain accurate and up-to-date records of customer interactions, account details, and transactions in the CRM system.
Problem Resolution: Analyze and resolve service-related issues, ensuring prompt and effective solutions.
Team Collaboration: Work with internal teams (e.g., sales, operations, technical support) to meet customer needs and resolve issues.
Location: Washington D.C.
Job Type: Hybrid Role
Job Summary:
We are seeking a proactive and detail-oriented Customer Service Representative/Account Manager to join our team. The ideal candidate will build strong client relationships, ensure customer satisfaction, and manage account activities to achieve business goals. This role requires exceptional communication skills, problem-solving abilities, and a strong focus on customer retention and satisfaction.
Key Responsibilities:
Customer Support: Address client inquiries via phone, email, or chat in a professional and timely manner. Resolve customer issues, escalating when necessary.
Account Management: Serve as the primary point of contact for assigned clients, managing their accounts and fostering long-term relationships.
Client Retention: Develop and implement strategies to improve customer satisfaction and loyalty. Monitor client accounts to ensure engagement and retention.
Sales Support: Identify upsell or cross-sell opportunities. Collaborate with the sales team to support revenue growth.
Documentation: Maintain accurate and up-to-date records of customer interactions, account details, and transactions in the CRM system.
Problem Resolution: Analyze and resolve service-related issues, ensuring prompt and effective solutions.
Team Collaboration: Work with internal teams (e.g., sales, operations, technical support) to meet customer needs and resolve issues.