Customer Service Representative

We are looking for a talented Customer Service Representative to join our Family! We are in need of a talented, organized, and goal driven individual to help better our Customer Service Department. We are dedicated to helping one another succeed, offering outstanding service and supporting Local Independents throughout Ohio.

Responsibilities:

• Answer Inbound calls from customers and assist Sales Reps as needed including placing orders, updating existing orders, enter pick-up requests, managing online orders
• Vacation Coverage
• Handle shortages/subbing products
• Assist customers navigate online ordering
• Handle multiple tasks simultaneously based on priority
• Resolve customer issues/complaints through communicating across internal departments
• Effectively communicate with Brokers regarding Sample product requests
• Other projects or duties as needed

Preferences:

• Previous Experience in Customer Service/Food Service
• Familiar with AS400
• Customer Oriented
• Ability to Multi-Task between departments and clearly communicate concerns/questions/inquiries.