Customer Service Representative

This position is responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service.

• This position is responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service.
• Other duties may be assigned. A teammate in this position must have the ability to:
• Secure Manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.
• Contact customers as necessary when we are unable to secure their automated order.
• Be vigilant in manning inbound phone queue to assure inbound customer calls are handled with minimum hold times.
• Polling automated orders that were not secured via their first computer call.
• Assist customers with problems associated with the automatic order taking process, i.e. resetting modems or referring them to the appropriate Help Desk.
• Keep abreast of current promotions and tests and be able to provide customers with product and item number information.
• Maintain a high level of customer service.
• Make sure deadlines for each individual Distribution Center are met and each customer has had appropriate attempts to secure their food order.
• Process automated orders that have “exceptions” that is: will not post.
• Cover phone help desk to assist customers and CSR’s with item number questions, add-ons to food orders, orother customer issues.
• Review unsecured orders at deadline and make a final attempt to collect a manual order.
• Follow DC directions for final processing of any outstanding orders (move to DC, duplicate or no order).
• Secure all orders before we leave regardless of the time of day.

Requirements:

• Have High School Diploma or GED.
• Be able to successfully pass a physical capabilities test, drug screen and criminal background check.
• Excellent customer service skills.
• Computer and ten key skills.
• Strong listening, verbal and written communication skills.
• Schedule flexibility.