Employment Term
Permanent
Location
Chaguanas
Min Salary
4,500.00 TTD
Max Salary
0.00 TTD

Our client, a well-established company located in the Chaguanas area, is seeking to permanently onboard a motivated and customer-focused Customer Service Representative (CSR) to join their team

Location: Chaguanas
Employment Type: Permanent
Salary: TT$4,500 per month
Probationary Period: 3 months
Working Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m.

Position Overview

The Customer Service Representative will serve as a technical interface between clients and the company, supporting product enquiries, customer orders, and related customer service requirements.

Key Responsibilities

  • Respond to customer enquiries regarding products, parts, equipment, and services.
  • Provide customers with relevant product and technical information.
  • Assist with processing and following up on customer orders.
  • Liaise with internal teams to coordinate customer requirements and ensure timely fulfilment.
  • Maintain professional and effective communication with customers.
  • Assist with resolving customer concerns and providing appropriate solutions.
  • Follow up with customers regarding orders, deliveries, and outstanding requirements.
  • Maintain accurate customer and order records.
  • Support the sales and service teams with customer-related activities as required.
  • Develop and maintain positive relationships with customers.
  • Perform other related duties as assigned.

Key Requirements

  • Minimum of five (5) CSEC passes, including Mathematics and English Language.
  • CAPE Level Technical Drawing required.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to effectively liaise with customers and internal teams.
  • Strong customer service orientation and attention to detail.
  • Ability to understand and communicate technical product information.
  • Ability to work effectively in a fast-paced environment.

Preferred Qualifications & Experience

  • NESC Diploma in Heavy Equipment Maintenance/Operations would be an asset.
  • Prior practical experience working with heavy machinery or industrial equipment would be an asset.
  • Previous experience in customer service, technical sales, parts, or a related industrial environment would be an asset.
  • Knowledge of heavy equipment parts and maintenance would be an advantage
Job Ref: RS