Customer Service Representative

We are seeking a dedicated and friendly Customer Service representative. This is a permanent direct hire position on site in Concord, NH. As a Customer Service representative, you will be the first point of contact for our clients, providing exceptional service and ensuring their needs are met. This role offers a valuable opportunity to develop your skills in a dynamic and growing industry.

Responsibilities

• Respond to customer inquiries promptly and professionally
• Assist customers in filing claims and provide guidance throughout the process
• Update customer information in our database accurately and efficiently
• Address customer concerns and complaints, striving to achieve a resolution that satisfies both the customer and the company
• Collaborate with other team members to improve customer service procedures and practices
• Keep abreast of relevant insurance products, policies, and industry trends
• Provide support and administrative assistance to the sales team as needed

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred
• Previous experience in customer service, preferably within the insurance industry
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to handle a high volume of customer inquiries while maintaining a high level of professionalism
• Proficiency in Microsoft Office and CRM software
• Detail-oriented with excellent organizational skills