Customer Service Representative

Viewing Job - Customer Service Representative [EB-1894889927]

Location

Streetsboro, OH 44241

Years Experience

2

Industries

Manufacturing

Description

We are hiring an International Customer Service Representative to manage customer queries, orders and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • College education and /or industry experience preferred
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education
  • Ex-works and Forwarder experience
  • Strong customer service skills
  • Strong interpersonal skills, positive attitude & self-motivated
  • Good decision making skills
  • Good analytical skills
  • Ability to communicate effectively both orally and in writing
  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
  • Strong organizational skills; attention to detail
  • Basic knowledge of Microsoft Word, Excel
  • Strong typing/data entry skills

Nice to have

  • A minimum of 1-2 years experience in supply chain or logistics
  • Associates Degree or higher
  • Experience with inventory management systems