• Take customer calls and provide support for their inquiries
• Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
• Call customers to offer new products or programs
• Review customer accounts and proactively reach out about upgrades or support issues
• Work with colleagues to provide better customer service across the organization
  

• Strong verbal and written communication skills for discussing topics with clients
• Active listening skills to determine customer needs and a best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers

Details