Job Description

About Our Client

A fast-growing Utility firm, located in Vaughan Region, is currently hiring a Customer Service Representative to join their team

You will be responsible for:

  • Take customer calls and provide support for their inquiries
  • Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
  • Call customers to offer new products or programs
  • Review customer accounts and proactively reach out about upgrades or support issues
  • Work with colleagues to provide better customer service across the organization
To be considered you will bring the following experience:
  • Strong verbal and written communication skills for discussing topics with clients
  • Active listening skills to determine customer needs and a best course of action
  • Ability to be patient and friendly with all types of customers
  • Flexibility and adaptability to work in a fast-paced environment
  • Familiarity with computers and telephone etiquette
  • Ability to troubleshoot issues and provide clear and concise directions to customers

Details

Position Id
26784
Type
Full-Time Regular
Location
Concord ON