Customer Service Representative - Personal Lines

Insurance Customer Service Representative (CSR) - Personal Lines

Employment Type: Full-Time, In-Office

Location: Woodbridge, ON

Department: Personal Lines

The Opportunity

Our client, a growing, reputable insurance brokerage located in Woodbridge, ON, is looking for motivated and personable Customer Service Representatives to join their growing team. This is an opportunity to grow your hands-on experience in personal insurance, develop client relationships, and work alongside award winning brokers who are committed to helping you succeed. You will be responsible for managing the day-to-day servicing and growth of a $2M book of business (approximately) working hand in hand with Sales Executives (Producers), ensuring timely and accurate service and support.

Key Responsibilities

• Renewals
• Service requests
• Endorsements
• Remarketing
• Documentation
• Insurer interactions

Required Qualifications & Skills

• Experience: Minimum 5+ years of experience as a RIBO licensed Customer Service Representative (CSR) or Customer Service Advisor (CSA) within an Ontario insurance brokerage.
• Mastery of Applied Epic, minimum 3 years of experience.
• Licensing: Active Registered Insurance Brokers of Ontario (RIBO) license in good standing is mandatory.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.

What we offer:

• Competitive base salary ($65,000 - $75,000 base)
• Performance-based bonuses and commission opportunities for cross-selling or new business generation
• Comprehensive health, dental, and vision benefits plan
• Paid vacation days and personal wellness days
• Paid RIBO licensing renewals and financial support for continuing education
• A professional, energetic, and supportive team environment right in the heart of Woodbridge.

About Harbinger Network Inc.
Harbinger Network Inc. is a Canadian-based firm serving companies across Canada and the USA through a diverse network of recruiters and expertise spanning more than 10 major disciplines, with a mission to connect exceptional professionals with organizations across North America and deliver talent that integrates seamlessly and makes an immediate impact.

To apply for the position of Insurance CSR - Personal Lines in confidence, please submit your resume to:

Carolina Diaz, Senior Recruitment Advisor
Direct Line: (365) 800-3598
Email: carolina@harbingernetwork.ca

To learn more about Harbinger Network, visit www.harbingernetwork.ca or contact us at 905-257-9691.

Disclosure
This posting represents an active and genuine vacancy with one of Harbinger Network's clients and is not for speculative or pipeline recruitment. Harbinger Network and/or our clients may use AI-assisted tools to support the screening and evaluation of applications; however, these tools are not intended to replace the Hiring Manager's judgement or decision-making in the hiring process.