Viewing Job - Customer Service Rep [EB-1836203867]

Location

Akron, OH 44306

Years Experience

2

Industries

manufacturing

Description

endevis, a leading provider of recruitment solutions across North America, is committed to your success. We work with the best organizations in the world and have relationships you will not be able to connect to through your own networking. Allow our tenured Search Consultants to partner with you in representing your professional career goals in today’s highly competitive market. Apply today!

Job purpose is producing high quality customer service daily in support of external and internal customer requirements by performing the following duties. Strives to continuously improve upon our company service standards when dealing with all customers. This job accepts the responsibility as the initial contact for our customers. This job requires a friendly, helpful, dedicated, customer focused individual who all customers can count on for quick efficient follow up on inquiries, orders, and performance to company standards. Order accuracy is vital and the ability to communicate our company’s selling and service programs must be mastered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Will include the following. Other duties may be assigned.

  1. Order entry and management of customer orders, work orders, RGA’s and distribution orders
  2. Schedule in house and onsite tire and wheel installation.
  3. Dispatch of drivers.
  4. Scheduling freight forwarders for pickup and delivery of product
  5. Receive and ship in the system distribution and customer orders
  6. Process work orders in the system
  7. Transfer inventory between virtual locations in the system
  8. Provide service and product quotations to customers
  9. Provide inventory availability and pricing to sales team and customers.
  10. Manage customer back orders
  11. Communicate inventory, quality and service issues internally as needed




endevis, LLC. and all companies represented are Equal Opportunity Employers and do not discriminate against any employee or applicant for employment because of age, race, color, sex, religion, national origin, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

IND-D03