Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
The Administrative Support is accountable for providing operational and administrative support for the Automotive Finance Group on activities that generally span up to a 1-month timeframe. This role is accountable for handling all client service requests and dealer inquiries and for monitoring and ensuring all established administrative and operational processes and control standards are followed, contributing to the effective and efficient operation of the regional unit.
• This position is actually 95% of the time on the phones servicing customers with their loans.• Prepare, process, and file credit documentation and financial/non-financial transactions in support of the Automotive Finance sales/service teams within the Regional Unit to maintain an effective and efficient working environment.• Update and maintain various Company's and Automotive Finance specific business and client databases ensuring information is up-to-date, accurate and consistent.• Provide miscellaneous support on request including but not exclusive of: filing, photocopying, printing and binding, typing documents, faxing internal documents, reception duties etc. ensuring the consistent and efficient operation of the Regional Unit.• Provide centralized administrative support to Underwriters and Funding Coordinators including but not limited to payment of miscellaneous fees, preparation and dispatch and follow-up of welcome letters and MECH processing• Prepare and dispatch outgoing mail, interfacing with selected couriers to ensure packages have been delivered within established timeframes. Maintain a central e-mail Global Address list to ensure all staff receives e-mail communications.• Provide follow-up and maintenance of loan files at set-up and at pay out, ensuring all policies and procedures are adhered to.• Perform back-up function and support to collection group to ensure that processes are streamlined on an ongoing basis.
What you will achieve in this role:
• Customer service experience in a high volume corporate environment• Logical reasoning• Detail-oriented• Strong organizational skills• Accountable• Reliable• Ability to prioritize• Adapts well to change
What you will bring to this role:
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.