Customer Service

We are seeking a dedicated and passionate Customer Service Representative for a full-time direct hire opening in Rochester, NH. As a key point of contact for our valued customers, you will play a critical role in enhancing customer satisfaction and ensuring a positive experience with our products and services. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide support across various channels. The ideal candidate will be detail-oriented, possess excellent communication skills, and be able to handle challenging situations with professionalism and empathy. In this fast-paced environment, you will work closely with other team members to maintain our commitment to high-quality customer service. Your contributions will directly impact our customer retention and brand loyalty.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively while ensuring customer satisfaction.
• Maintain a detailed record of customer interactions and transactions in our CRM system.
• Provide accurate information about our products, services, and policies to customers.
• Assist in processing orders, returns, and exchanges according to company procedures.
• Identify and escalate priority issues to the appropriate team or management when necessary.
• Collaborate with team members to improve overall customer service processes and customer experience.

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think on your feet in challenging situations.
• Familiarity with CRM software and Microsoft Office Suite is preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.