Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with strong sales support skills to join their team

Duties Include:

• Inspire, motivate, develop, & direct the Customer Service Team.
• Partner with Senior Leadership and Sales teams.
• Lead initiatives to ensure exceptional customer experience.
• Develop and implement customer service policies and procedures.
• Manage complex and escalated customer complaints and service issues.
• Plan, prioritize, and delegate work tasks to optimize workflow.
• Develop and maintain customer service performance metrics.
• Implement strategies to ensure error-free data entry of customer orders.
• Interact with customers by phone, email and/or in person.
• Serve as a liaison between customers, manufacturing, and sales team.
• Communicate promptly and effectively with sales and customers as needed.
• Qualifications Include:
• 5 + years of Customer Service experience
• 5 + years of proven leadership
• Manufacturing environment experience
• Proficient in Microsoft Outlook, Excel, & Word
• Experience in Wood Manufacturing would be a plus
• Experience with MS Dynamic NAV would be a plus
• Excellent environment and benefits